• Personal Resonance© is a research forum engaged in transforming findings from proven research studies on learning, training, performance and expertise into practical training solutions and practices to 'accelerate time-to-expertise' of organizations and professionals. Aggressive time-to-market drives organizations to develop complex cognitive skills of their employees at faster pace to beat their competitors. Goal of forum is to find and share the answer to that ‘speed’. The forum is trying to develop a core knowledge-base in four areas by systematically assimilating, analyzing and synthesizing the proven research studies in wide range of disciplines like cognitive sciences, neuroscience, psychology, education, learning and brain science, etc.: 1) Accelerated Workplace Expertise: Proven research-based strategies and methodologies to accelerate expertise of organization as a whole through training and learning. 2) Accelerated Professional Expertise: Science-based resonance techniques to accelerate expertise, peak performance and effectiveness of individuals. 3) Strategic Training Management: Experience-based competitive philosophies and processes to manage large-scale complex learning and knowledge operations to produce proficient workforce. 4) Competitive Instructional Design: Advanced instructional and learning design techniques to deliver higher order complex skills like problem solving, critical thinking, decision making, technical troubleshooting.

Performance to Proficiency: Are you able to deliver reproducible and consistent results in every situation? (DNA to Mastery Part 4/6)


In the last posts (Part-I to Part-III) I talked about how attitude a controlling factor in converting competence into developing and demonstrating the performance in an individual. Lets move to next milestone in this journey.

Proficiency: Get the Reproducible Results by Acquiring Proficiency in Skills

Now while I was ‘performing’ as a driver, no one had any issues. They knew I could drive on any road. Even though we may be on untraveled roads, my fellow passenger had high level of confidence that I will pull it through. Now I was able to switch vehicles and no matter it was truck or a small electric car, my skills were equally good. It also did not matter I was driving in crowded roads of India or limitless Autobahn in Germany. This stage of reproducing your performance everywhere and in every situation is called proficiency.

Let me give you one more equation.

Performance + Reproducibility               =             Proficiency

In simple words, you have reproduced performance multiple times consistently in multiple real-life situations.


What is Proficiency?

The business dictionary defines proficiency as “Mastery of a specific behavior or skill demonstrated by consistently superior performance, measured against established or popular standards”. Gerathewohl (1978) made the distinction between performance and proficiency. Performance referred to the execution of an action of more or less specific function, such as pulling a lever or throwing a switch, Proficiency, in contrast, was related to the integration of a multiple actions.


Reproduciblity of Performance

The concept of proficiency has a component of reproducibility of same or similar results in different situations and different environments. According to Dreyfus & Dreyfus (1986, 2008) model, at ‘proficient’ level individual exhibit a consistent superior performance characterized by reliability, repeatability, reproducibility and consistency of his skills regardless of the situation, problem and challenge.


Capabilities of a Proficient Individual

As per Dreyfus (1986), a proficient individual is deeply involved in the task. He is capable of identifying the important part of the tasks and pay requisite attention. Proficient person sees the situations holistically in terms of various elements. As situation changes, his deliberation, plan and assessment may change. With changing situations, he is able to see new patterns which deviate from the normal. Decision making is very quick and fluid because of the experience in similar situation in past. A proficient performer has experience making situational discriminations that enables recognition of problems and best approaches for solving the problems. Consistency and reproducibility in performance distinguishes this phase of proficiency from the previous stages.


What it means to you?

Attaining proficiency in key skills is becoming a key focus of organizations these days. Organizations expect this state as the desired minimum state of performance of their employees. Quite a bit of research is being conducted in this area and sooner or later organizations will demand their employees to demonstrate proficiency rather than performance.

  • Just performance is not enough. You will not just be expected but will be ‘required’ to reproduce it consistently to same standards in range of real-life situations.
  • You perform consistently and demonstrate proficiency with high degree of reproducibility in different environments. It means you have mastered the ‘environment’ (including the unknown ones as well) to the level that environment does not create any up-and-down variation on your performance.


Stay tuned for next part of this post where I will shed some light on what is there beyond proficiency as you travel your journey to attain mastery. Do subscribe the previous parts and subscribe for subsequent parts.


Checkout complete presentation @ SlideShare: http://www.slideshare.net/rkattri/performance-to-proficiency-are-you-able-to-deliver-reproducible-and-consistent-results-in-every-situation

About Raman K. Attri

Raman K. Attri is a complex learning strategist, a transformational training consultant and a researcher with over 20 years of experience in engineering, management and technical training. His primary area of focus is to provide strategic directions to organizations in implementing next-generation competitive training strategies. His research interests include complex learning, accelerated expertise and advanced instructional design. He is also the founder of Personal Resonance©, a research forum with a charter to transform proven research studies on accelerated expertise into organizational training practices. His training and learning solutions are strongly founded in system engineering techniques applied to large-scale training programs. Equipped with scientific training methods, he innovated two research-backed complex learning frameworks namely SEAT© (Systems Engineering Approach to Training) and ProBT© (Proficiency Based Training) methodology primarily meant for organizations to accelerate development of complex cognitive skills of their employees systematically at faster rate. He is highly passionate about learning. He holds Professional Doctorate in Corporate Training, MBA in Operations Management and Executive MBA in Customer Relationship Management. Currently he is pursuing another Doctorate degree from Southern Cross University. His personal interests involve writing and painting.
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