• Personal Resonance© is a research forum engaged in transforming findings from proven research studies on learning, training, performance and expertise into practical training solutions and practices to 'accelerate time-to-expertise' of organizations and professionals. Aggressive time-to-market drives organizations to develop complex cognitive skills of their employees at faster pace to beat their competitors. Goal of forum is to find and share the answer to that ‘speed’. The forum is trying to develop a core knowledge-base in four areas by systematically assimilating, analyzing and synthesizing the proven research studies in wide range of disciplines like cognitive sciences, neuroscience, psychology, education, learning and brain science, etc.: 1) Accelerated Workplace Expertise: Proven research-based strategies and methodologies to accelerate expertise of organization as a whole through training and learning. 2) Accelerated Professional Expertise: Science-based resonance techniques to accelerate expertise, peak performance and effectiveness of individuals. 3) Strategic Training Management: Experience-based competitive philosophies and processes to manage large-scale complex learning and knowledge operations to produce proficient workforce. 4) Competitive Instructional Design: Advanced instructional and learning design techniques to deliver higher order complex skills like problem solving, critical thinking, decision making, technical troubleshooting.

40 Books on Designing Complex Troubleshooting and Problem Solving Training Program

40 Books You will find useful in designing complex problem solving skill training

In varied business situation whether it is job requiring an engineer to fix the customer’s under-performing equipment or a service not performing to customer expectations or business losses due to a faulty process, organizations expect from their employees to exhibit top-notch problem solving and troubleshooting abilities. The troubleshooting abilities encompass a range of cognitive, metacognitive and higher-order skills. Some of these “constituent skills” are effective problem solving skills, higher order critical thinking, deep analytical skills, ability to evaluate the options and exert the judgment of high order, quick situational and conditional decision making in different situations at different times, sound cognitive and thinking  skills  and most importantly  metacognitive abilities to change strategies in different situations. Troubleshooting is highly non-linear process which varies in different situations.  The rate at which an employee acquire this high-order thinking, cognitive and metacognitive skills is function of many factors like exposure to number of real-life … Continue reading

2 Core Training Phillosphies to Accelerate Expertise in Complex Problem Solving and Troubleshooting Skills

Complex Troubleshooting and Problem Solving in Aircrafts

  In the last post Expertise in Complexity: A Case for Complex Problem Solving and Troubleshooting Skills, I pitched that there is surmounting challenge when it comes to building proficiency in complex jobs involving complex tasks, complex decisions and complex problem solving through training courses. Not only it requires trainers to deliver knowledge, skills and competencies required to solve real-world problems, but also at the same time needs to develop learners with strategies appropriate for that domain. Historically, most of the traditional training models assumed solving all problems in same way. The recent theories have established that different context and different domains requires different approach to solve the problem. Thus solving same problem in two different situations or disciplines may altogether be different (Mayer, 1992; Sternberg & Frensch, 1991). According to Sheckley and Keeton (1999), individuals develop proficiency by working in challenging and supportive environments, self-monitoring, engaging in deliberate practice, and … Continue reading

What does it take to develop Expertise in Complex Problem Solving Skills?

Developing Expertise for Complex Problem Solving

In this post I would like to address a very different challenge for training experts – domain of building / accelerating expertise from research in the area of complex problem solving skills. Sometimes back I wrote a paper on this and I am re-purposing some of the contents here in organizational context. In today’s environment, employees are expected to possess proficiency in top order problem solving and troubleshooting skills. General strategies for developing expertise in other context are seen to be not working effectively in such jobs. Developing expertise of individuals and developing it faster is extremely challenging task. Let me break challenges in developing troubleshooting expertise in employees step-by-step. What makes Jobs Complex? Global jobs, especially the technical ones are become complex day by day. Complex jobs are the jobs that are characterized by the complexity of the decision making, complexity of problems, complexity of problem solving, complexity and … Continue reading